Responsible Gaming Policy

Last Updated: January 2026

1. Our Commitment to Player Well-being

At 971 Play, we believe that entertainment should always remain safe, balanced, and enjoyable. While most players enjoy gaming as a recreational pastime, we recognize that it can become problematic for some.

Our Responsible Gaming Policy is not just a regulatory requirement; it is a core pillar of our operations. We provide the education, tools, and professional resources necessary to ensure you remain in control of your play.

2. Defining Responsible Play

Responsible gaming means treating online casino activities as a form of leisure and entertainment—never as a source of income or an escape from personal challenges. It involves:

• Playing within your financial means.
• Balancing gaming with other life responsibilities.
• Recognizing when the “fun” stops and knowing when to take a break.

3. Recognizing the Signs of Problem Gambling

Problem gambling is a behavioral disorder where the urge to play becomes uncontrollable. Early detection is vital for prevention.

3.1 Warning Signs

Consider whether you or someone you know exhibits the following behaviors:

• Chasing Losses: Attempting to win back lost funds by increasing stakes.
• Escapism: Using gaming to avoid dealing with stress, anxiety, or depression.
• Secrecy: Hiding the extent of your gaming from friends or family.
• Financial Strain: Utilizing money intended for rent, bills, or essentials.
• Interference: Neglecting professional or personal duties to continue playing.

3.2 Risk Factors

Certain individuals may be at a higher risk, including those experiencing high stress, financial instability, or a history of other addictive behaviors. Understanding these triggers is the first step toward a safer experience.

4. Self-Assessment & Reflection

Honesty is the most powerful tool for player safety. We recommend all users periodically ask themselves:

1. Do you gamble more than you can afford to lose?
2. Have you ever felt the need to lie about your gaming activity?
3. Do you feel irritable or restless when you are not playing?
4. Have you tried and failed to reduce your gaming time?

If you answered “Yes” to two or more of these questions, we strongly encourage you to utilize the protection tools listed below or contact a support organization.

5. Player Protection & Management Tools

971 Play provides a suite of proactive tools within your account settings to help you manage your activity.

5.1 Limit Settings

• Deposit Limits: Set a ceiling on how much you can fund your account daily, weekly, or monthly. Decreases take effect immediately; increases require a 24-hour cooling-off period.
• Loss Limits: Automatically restrict further play once a specific loss threshold is reached.
• Wager Limits: Control the total amount you can stake over a defined period.

5.2 Session Management

• Session Time Limits: Set a maximum duration for your play. You will be automatically notified or logged out once the limit is reached.
• Reality Checks: Periodic pop-ups that inform you of how long you’ve been playing and your current net win/loss for the session.

6. Self-Exclusion & Cooling-Off

Sometimes, the best play is no play at all.

• Cooling-Off (Temporary): Suspend your account for a period ranging from 24 hours to 6 weeks.
• Self-Exclusion (Extended): Deactivate your account for 6 months to 5 years.
• Permanent Exclusion: Irreversibly close your account. Once this is activated, we will prevent any attempts to create new accounts and cease all marketing communications.

7. Underage Protection

971 Play maintains a zero-tolerance policy regarding underage gambling. Access is strictly restricted to individuals aged 18 or older.

• Strict Verification: We employ robust KYC (Know Your Customer) procedures to verify age and identity.
• Parental Controls: We recommend parents use filtering software such as Net Nanny or GamBlock to prevent minors from accessing gaming sites on shared devices.

8. Professional Support Resources

If you feel you are losing control, professional help is available through these international, confidential organizations:

• Gambling Therapy: Global online support and live chat. (gamblingtherapy.org)
• GamCare: Expert advice and helplines. (gamcare.org.uk)
• BeGambleAware: Comprehensive resources for safe play. (begambleaware.org)
• Gamblers Anonymous: Peer-to-peer support groups worldwide. (gamblersanonymous.org)

9. Supporting Family & Friends

If you are concerned about a loved one’s gaming habits, look for changes in mood, unexplained financial issues, or social withdrawal. Approach the conversation with empathy and encourage them to use the self-exclusion tools provided on our platform.

Need Assistance?

Our specialized support team is trained in Responsible Gaming and is available 24/7 to help you set limits or initiate exclusion. Email: [email protected] Live Chat: Accessible via your player dashboard.